Customer Service on Wings

You love outstanding customer service. We love Artificial Intelligence.

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Swisscom Your ThinkOwl partner in Switzerland

AI-POWERED CUSTOMER HELPDESK SOFTWARE

Empower your customer service with AI

Provide a unique customer experience – anytime in real-time

Always aware. Always optimizing.
Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-eye view of all your customer data.

Eliminate data digging and application hopping.
Agents will have the exact, in-context intel they need to resolve a case right on their screen. Result: speedy case resolution, soaring productivity, and wildly happy customers – brilliant customer service with AI.

Fly high with applied AI
ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

Thanks to its deep learning capabilities, ThinkOwl (and you) perpetually grow wiser with every customer interaction.

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HOW IT WORKS

Increase your productivity day by day – everyday

OMNICHANNEL INBOX
OMNICHANNEL INBOX
OMNICHANNEL INBOX

No more manual sorting

In addition to its email management software which is intuitive to use, ThinkOwl processes all customer interactions from multiple channels in one interface.

And you get happier customers from simpler, faster, and spot-on communications.

Casemanagement in ThinkOwl
Case Management

Bye-bye, copy and paste

ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.

Casemanagement in ThinkOwl
AI-BASED ROUTING
AI-BASED ROUTING
AI-BASED ROUTING

Smart workload distribution

ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.

Workflow Automation
Workflow Automation

Processes made easy

Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.

Workflow Automation
Knowledge Delivery
Knowledge Delivery
Knowledge Delivery

Expert knowledge for everyone

ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.

Analytics & Reporting
Analytics & Reporting

Know the unknown

ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.

Analytics & Reporting
CHAT & CHATBOT
CHAT & CHATBOT
CHAT & CHATBOT

24/7 customer service

ThinkOwl's integrated chatbot trains on real customer chats, understand the intents, and suggest possible responses for you to answer customers – faster and smarter.

Customer Satisfaction Survey

Know what they like or dislike

Source clients' feedback by conducting Surveys! Helps to drive service improvements.

CSAT feature in ThinkOwl
Make your customer service more profitable
Pricing Overview
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CUSTOMERS LOVE THINKOWL

Put your customer service on wings too

Jetzt ThinkOwl mit KI Features testen!

30 days free trial
Access all AI-powered features 


No hidden costs.

Try for free

 

Simple. Transparent.

We would love to share our passion.

Schedule demo

About Customer Helpdesk Software with AI

Customer helpdesk software or case management software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good helpdesk software empowers organizations to improve customer engagement and build better customer relationships.

Customer support software makes handling customer inquiries considerably easier. It offers multichannel functionalities - email, phone, chat, self-service sites, and social media like WhatsApp, Twitter, and Facebook - in one place.

In addition, third-party integrations to the ticketing system can further help boost efficiency.

Our ticketing system has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.

Use cases for Thinkowl are in the IT helpdesk, complaint management, back-office case management, HR management, banking case management, and more.