Save with an annual contract!
Standard
For growing support teams
CHF48.–
per user / month
→ Free trial
Highlights:
  • Email, Facebook Wall Posts, Facebook Messenger, Text chat, and fileee Conversations*
  • Smart Responses 
  • Knowledge Articles
  • Categories
  • Scenarios 
  • Send Emails Under Company Domain
  • Event triggers
  • Dispatcher rules
  • SLA Policies
  • Task Management
  • Customizable Dashboards
  • Schedules
  • Powerful API
Professional
For larger businesses
CHF111.–
per user / month
→ Free trial
All features Standard plus:
  • Audio Chat and Self-Service Portal
  • Notifications and Message Broadcast
  • Email Templates
  • Surveys (CSAT)
  • Incident Management
  • Dispatcher AI
  • Guided Mode
  • Chat Triggers
  • Two-factor Authentication and Advanced Password Policy 
  • Automatic Time Tracking
  • Custom Table Gadget
  • Conditional Case Fields
All fees are excluding any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes").
 
* fileee Conversations is not included in the Swisscom ThinkOwl service. Can be purchased separately. www.fileee.com/conversations

AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users

Add-ons optimize your customer experience

Extend your capabilities with add-ons

Explore the power of artificial intelligence with our AI Assistant add-on: intelligent suggestions, automatic case classification and more. Or add the ThinkOwl Event Broker, for instance if you want you use custom panels in which your agents can interact with your other applications.

Add-ons optimize your CX

Discover all excellent features of ThinkOwl.

30 days. For free.

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FAQ

Which plan is right for me?

To make it easy for you to decide how much ThinkOwl is right for your specific business needs. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

How does the free trial work?

During your 30-day free trial, you can explore ALL features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us. We will contact you as soon as possible.

How can I switch between the plans?

Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

What are your billing cycles and payment options?

You can choose between monthly and annual billing. 

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